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terms-conditions

Payments
For the services contracted, some advance payment should be made to hold the booking on confirmed basis & the full payment must reach us 90 days before the travel date in case of group bookings and 60 days before in case of individual (FIT) bookings. Culture Holidays hold the right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service. Besides above, in certain cases like Train Journeys, hotels or resorts bookings during the peak season (Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON REFUNDABLE.

Mode of Payment
Payment can be made through Wire Transfer to our bank or through Mail Authorization through credit cards or online through our payment gateway using Master/Visa credit cards. In case of payment through credit card, a small amount of bank processing fee would be applicable on the amount being paid by credit cards.

Prices
Prices are per person based upon shared twin/Double room occupancy. Prices do not include items of a personal nature such as laundry, wines, water, beverages, passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, Culture Holidays reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Culture Holidays receives a written cancellation within five days of the price increase notification.

Culture Holidays may offer reduced pricing/ offers on certain products or services. Reduced pricing/Offers applies only to new bookings. Bookings where payment of at least a deposit has been received are not entitled to reduced pricing/offers..

Policy Regarding Cancellation / No Show / Early Departure
In the event of cancellation of travel arrangements due to any reasons – we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation fees as below apply to the land packages and/or services.

120 days prior to arrival – 10% of the Tour.
120 – 61 days prior to arrival – 25% of the Tour.
60 – 31 days prior to arrival – 40% of the Tour.
30 – 07 days prior to arrival – 75% of the Tour.
06 days – 72 hours prior to arrival – 90% of the Tour.
Less than 72 hours or No Show – No Refund.

For any train or flights tickets involved, the refund will be applicable as per the advised cancellation policy at the time of booking.

The deposits on the tours having special offers are NON-REFUNDABLE.

In case of special train journey and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required).

Refund
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

No refund or reduction will be made to any member in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons.

Special Events & Products
Deposit, Final Payment, and Cancellation penalties may differ for special events, some customized groups including group tour airfares, tours with internal flights, and/or certain sea cruises as well as selected packages and hotels, and will be advised at time of booking on your invoice.

Travel Insurance
You are required to ensure that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.

Group Harmony
Culture Holidays reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable.

Age Requirements
Anyone under the age of 18 is considered to be a minor. Minors must always be accompanied by an adult.

All bookings with a minor are subject to review and approval by the Culture Holidays. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. Culture Holidays will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.

Details required for booking
You must provide the information requested by Culture Holidays along with final payment. If you fail to supply information required by Culture holidays for air tickets, tours, permits, or other inclusions, you will also be liable for any costs, fees or losses including failure to obtain or provide that inclusion. In the event that you fail to supply information required, Culture holidays also reserves the right to treat your booking (or the relevant component of your booking) as cancelled and levy any cancellation fees deemed reasonable by the Culture Holidays, in its sole discretion. Culture Holidays will not be held responsible for any fees you incur as a result of errors, omissions, inaccuracies, late, misplaced or otherwise incomplete information you have provided.

Airfare
Tour prices do not include international or other airfare unless expressly mentioned in the Tour’s descriptions. Culture Holidays will quote the best price available for the travel dates requested at the time the quote is prepared. Quotes provide an estimate only and are not a firm price commitment by Culture holidays.

Please consult the air carrier’s applicable terms and conditions and conditions of carriage for complete information including applicable cancellation terms. Culture holidays is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight status or delays.

Hotel Arrival and Departure Policy
Check-In – 14:00 Hours.
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check – Out – 10:00 Hours.
Later check-outs are available on request and subject to availability / Payment.

Booking on Behalf of others
If you are a travel agent or group leader, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or your travel agent if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

Passports and Visas
Travelers are responsible for ensuring that they have the proper travel documents and it is their responsibility to check all the required documentation and identification required for entry, departure and travel to each country or region.

They MUST CHECK with their respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months beyond the dates of travel. We are not responsible for any cancellation of tour due to visa/passport. It is travelers responsibility to check all the required documentation and identification required for entry, departure and travel to each country or region.

The travelers/Client accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Tour, and are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. The traveler/Client is responsible for the full amount of any loss or expense incurred by the Tour Operator that is a direct result of their failure to secure or be in possession of proper travel documentation. The Tour Operator does not provide advice on travel documents and makes no representations or warranties as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that the Tour Operator is not responsible for any errors or omissions in this information.

Special Requirements
In order to fully enjoy our tour, please select a trip that is suitable to your physical capabilities or consult us before booking the tour. Tour participants requiring any form of assistance, including travelers with physical disabilities, sight, hearing or mobility impairments, are required to notify on email prior to reservation for review and our agreement.

Our liabilities & limitations
All efforts will be made sincerely to maintain the contract made by our organization with its customers but there are always possibilities of certain Items like airfares, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any notice from the Govt. authorities. In such FORCE MAJEUR, the difference in the cost would be borne by the customers. Culture Holidays, New Delhi act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by actual suppliers.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants safety, comfort & general well being.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blocades due to political unrest or any such incidents.

Without limitation, Culture Holidays is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, diseases and dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of Culture Holidays.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.

Not liable for third party suppliers
The Tour Operator makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although the Tour Operator takes all reasonable care in selecting Third Party Suppliers, the Tour Operator is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions.

Third party suppliers may utilize Culture Holidays’ logo on signage or uniforms solely for identification purposes which does not signify Culture Holidays’ ownership, management or control. As a result, Culture Holidays is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party.

Acceptance of Risk
You acknowledge that the products and services offered by Culture Holidays may involve a significant amount of risk to your health and safety. By traveling with the Culture Holidays you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risks and release Culture Holidays from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including visiting foreign destinations, and participating in adventurous activities such as those included in Tour itineraries or otherwise offered by Culture Holidays.

Amendments
The Tour Operator reserves the right to update or alter these Terms at any time, and will post the amended Terms on the Culture Holiday’s website at https://www.traveldham.com/terms-conditions.htm We recommend that you refer to the Terms prior to travel to familiarize themselves with the most up-to-date version available.

Passenger Agreement
All passengers are required to complete a Passenger Agreement prior to travel and, by so doing, formally accept Culture Holidays Travel’s Terms & Conditions, Release from Liability, Assumption of Risk and Binding Arbitration Agreement. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Passengers booking via telephone will be provided a verbal review of the Passenger Agreement which will be delivered via email shortly after the time of booking. Customers who are unable to receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail. Travel documents will not be released without a completed Passenger Agreement. Culture Holidays reserves the right to cancel bookings and return deposits without a completed Passenger Agreement.

Privacy Policy
traveldham.com respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites.

In general, you can visit traveldham.com website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous Some of our web pages use “cookies” so that we can better serve you with customized information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.

There are times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to “opt out” of certain uses of the information. If you choose not to provide the information we request, you can still visit the traveldham.com website, but you may be unable to access certain options, offers and services.

traveldham.com will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). traveldham.com will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.

traveldham.com will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure traveldham.com will continue to enhance our security procedures as new technology becomes available.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. If you have any questions regarding traveldham.com’s Privacy Policy, please email us at info@traveldham.com, Please reference the privacy policy in your subject line. traveldham.com will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

Thank you for using traveldham.com

Disclaimer of Warranties/Limitation of Liability
traveldham.com Has Endeavored To Ensure That All The Information On The Website Is Correct, But traveldham.com Neither Warrants Nor Makes Any Representations Regarding The Quality, Accuracy Or Completeness Of Any Data Or Information Contained traveldham.com Makes No Warranty, Express Or Implied, Concerning The Website And/Or Its Contents And Disclaims All Warranties Of Fitness For A Particular Purpose And Warranties Of Merchantability In Respect Of Services, Including Any Liability, Responsibility Or Any Other Claim, Whatsoever, In Respect Of Any Loss, Whether Direct Or Consequential, To Any User Or Any Other Person, Arising Out Of Or From The Use Of The Information Contained In The Website.

Since traveldham.com Acts Only As A Booking Agent, It Shall Not Have Any Liability Whatsoever For Any Aspect Of The Arrangements Between The Service Provider And The User As Regards The Standards Of Services Provided By The Service Providers. In No Circumstances Shall traveldham.com Be Liable For The Services Provided By The Service Provider.

Although traveldham.com Makes Reasonable Commercial Efforts To Ensure That The Description And Content In The Tos And On Each Page Of The Website Is Correct, It Does Not, However, Take Responsibility For Changes That Occurred Due To Human Or Data Entry Errors Or For Any Loss Or Damages Suffered By Any User Due To Any Information Contained Herein. Also, traveldham.com Is Not The Service Provider And Cannot Therefore Control Or Prevent Changes In The Published Descriptions Which Are Based Upon Information Provided By The Service Providers.

traveldham.com Does Not Endorse Any Advertiser On Its Website In Any Manner. The Users Are Requested To Verify The Accuracy Of All Information On Their Own Before Undertaking Any Reliance On Such Information.

traveldham.com Does Not, By Offering Travel Related Services To Particular Destinations, Represent Or Warrant That Travel To Such Destinations Is Without Risk, And Shall Not Be Liable For Damages Or Losses That May Result From Travel To Such Destinations.

In No Event Shall traveldham.com Be Liable For Any Direct, Indirect, Punitive, Incidental, Special, Consequential Damages Or Any Other Damages Resulting From: (A) The Use Or The Inability To Use The Services; (B) The Cost Of Procurement Of Substitute Goods And Services Or Resulting From Any Goods, Information Or Services Purchased Or Obtained Or Messages Received Or Transactions Entered Into Through The Services; (C) Unauthorized Access To Or Alteration Of The User’s Transmissions Or Data; (D) Any Other Matter Relating To The Services; Including, Without Limitation, Damages For Loss Of Use, Data Or Profits, Arising Out Of Or In Any Way Connected With The Use Or Performance Of The Website.

Neither Shall traveldham.com Be Responsible For The Delay Or Inability To Use The Website Or Related Services, The Provision Of Or Failure To Provide Services, Or For Any Information, Software, Products, Services And Related Graphics Obtained Through The Website, Or Otherwise Arising Out Of The Use Of The Website, Whether Based On Contract, Tort, Negligence, Strict Liability Or Otherwise. Further, traveldham.com Shall Not Be Held Responsible For Non-Availability Of The Website During Periodic Maintenance Operations Or Any Unplanned Suspension Of Access To The Website That May Occur Due To Technical Reasons Or For Any Reason Beyond traveldham.com’s Control. The User Understands And Agrees That Any Material And/Or Data Downloaded Or Otherwise Obtained Through The Website Is Done Entirely At Their Own Discretion And Risk And They Will Be Solely Responsible For Any Damage To Their Computer Systems Or Loss Of Data That Results From The Download Of Such Material And/Or Data.

These Limitations, Disclaimer Of Warranties And Exclusions Apply Without Regard To Whether The Damages Arise From (A) Breach Of Contract, (B) Breach Of Warranty, (C) Negligence, Or (D) Any Other Cause Of Action, To The Extent Such Exclusion And Limitations Are Not Prohibited By Applicable Law.

The Maximum Liability On Part Of traveldham.com Arising Under Any Circumstances, In Respect Of Any Services Offered On The Site, Shall Be Limited To The Refund Of Total Amount Received From The Customer For Availing The Services Less Any Cancellation, Refund Or Others Charges, As May Be Applicable. In No Case The Liability Shall Include Any Consequential Loss, Damage Or Additional Expense Whatsoever.

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